Terms and Conditions

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1.- FOR TRIPS AROUND PERÚ

The Peruvian system of services and products sometimes differs to that in your home country. When you book a tour, means that you are accepting automatically our terms and conditions for that reason we strongly suggest you read the following carefully:

1.1 TOURS IN PERÚ: Do Adventures Perú operates in regions where standards of accommodation, transport and services might not be those you would normally expect. However we strive, with all due care and skill, to provide the best services for our clients. Travelling in Peru requires flexibility, patience, broad-mindedness, good humor and understanding that changes may be made without notice due to circumstances beyond our control (Force Majeure - see below). By booking any of our tours, you agree to Do Adventures Perú making necessary changes without liability.

1.2 FORCE MAJEURE: Do Adventures is not responsible for force majeure, this is any event that we could not resolve, even with all due care, foresee or avoid. This are events such as war or threat, riot, civil strife, terrorist activity, industrial dispute, disease, disaster or adverse weather conditions, fire, changes imposed by cancelation or flights rescheduling by an airline or all similar events beyond our control.

  • Increments in Case of Protests, Strikes (FORCE MAJEURE): In the event of a protest / strike, which is not uncommon in Cusco, it may be necessary to leave a day or even 2 days earlier than scheduled so that we are able to comply with other services. In this case, an increment will be charged to cover costs incurred. Or probably we will cancel or change the tour itinerary.

2.- TRAVEL DOCUMENTS & DATES.

2.1 Information: When you providing us the booking form with your full personal details of the passport, a main date and a backup date for the tour (classic Inca Trail, Lares, Salkantay, Machupicchu, Jungle, etc), automatically you are authorizing us to use either of these dates for your reservation. Do-Adventures within the next 48 hours (after you have sent us your booking form and confirm deposit was made) will send you an electronic receipt confirming your trek has been officially booked and also to confirm the exact departure date the tour.

The client must be in possession of a valid passport and all visas required for the whole of the journey and the client accepts responsibility for obtaining the same. Any information or advice given by the company on visas, vaccinations, climate, clothing, baggage, special equipment, etc is given in good faith but without responsibility on the part of the company.

2.2 Changes of personal details for Booking: Your passport number and other information must be valid. Please advise if you change your passport number after booking the tour (especially for booking the classic Inca Trail as if we do not make a change in your official details, you may not be permitted to do the trek). Please Note changing passports' numbers requires an extra fee (we are able to change passports numbers easily on our receipt but it is also extremely important that we make the changes with the Inca Trail authorities).

2.3 Changes of dates for the tour: The changes to the original booking for any reason of the client. Will be charged an extra cost according to the supplier’s policies (hotel, entrances, train, etc.) as result of the amendment. While every reasonable effort will be made to accommodate changes and additional requests, for another hand the changes will depend of the supplier’s availability.

  • Note: Permits for the Inca Trail are in your name and can not be transferred to anyone else under any circumstances. Change of dates is also not possible once a permit has been purchased. Permits are non-refundable and non-transferable. The deposit will be forfeited. Please note that this is a regulation of the Peruvian government and not US (or any agency).

2.4 Substitution of Client: If any member of your party is not traveling more, it may be possible to transfer the booking to another suitable person, provided that written notice at least 20 days prior to departure, it has extra fees according the suppliers policies.

  • Note: Permits for the Inca Trail are in your name and can not be transferred to anyone else under any circumstances. Change of dates is also not possible once a permit has been purchased. Permits are non-refundable and non-transferable. The deposit will be forfeited. Please note that this is a regulation of the Peruvian government and not US (or any agency).

2.5 Student rate: In order to obtain this discount you must have a valid ISIC card. It is important you scan and e-mail this to us at the time of booking and that it is valid on the date you are booked on the Inca Trail/alternative trek/Cultural Tour (you will need to show the real ISIC card http://www.isiccard.com upon your arrival here in Cusco and in Machu Picchu).

 

3.- Personal Conditions & Acceptance

3.1 Age & Fitness You must advise us of any medical problems or allergies you may have. You need to be in good physical health, and if your health is questionable, then you should consult a doctor. If you are over the age of 70 years old, then you will need to present us with a current good health medical certificate.

3.2 Minors: No unaccompanied minors (those under 18 years of age) can be accepted on tours operated by ourselves, however older teenagers may be considered provided they are accompanied by a parent or guardian who accepts full responsibility for them. We reserve the absolute right to decline a booking at our discretion.

3.3 Risks: By booking any of our adventure trips (Inca Trail to Machu Picchu, Salkantay, Ausangate, Choquekirao, Lares, Vilcabamba trek etc.) you assume the risks associated with them. For these Do Adventures accepts no responsibility.

Do Adventures Operator is not responsible for injury, sickness, damage, loss, additional expenses, accidental delay or other irregularities which may be caused either through willful or negligent acts or omissions on the part of companies or individuals providing or engaged in transportation, accommodation or other services related to the accomplishment of the tour, or through natural disasters or acts of nature.

3.4 Travel Insurance: Do-Adventures does not provide any kind medical insurance, is for that reason we strongly advise you to take out travel insurance that covers accidents, medical expenses and emergency repatriation, including rescue and air ambulance. We also recommend that it covers cancellations and loss of luggage. Please forward a copy/ company name and policy number by email or bring the information when you come to our office.

3.5 Force Majeure: Do Adventures is not responsible for force majeure, this is any event that we could not resolve, even with all due care, foresee or avoid. This are events such as war or threat, riot, civil strife, terrorist activity, industrial dispute, disease, disaster or adverse weather conditions, fire, changes imposed by cancelation or flights rescheduling by an airline or all similar events beyond our control.

  • Increments in Case of Protests, Strikes (FORCE MAJEURE): In the event of a protest / strike, which is not uncommon in Cusco, it may be necessary to leave a day or even 2 days earlier than scheduled so that we are able to comply with other services. In this case, an increment will be charged to cover costs incurred.

3.6 Complaints: If a Passenger has a complaint about any of the tour arrangements he/she must bring it to the attention of the Guide or a representative of Do Adventures Operator at the time so that they may endeavor to rectify the situation. We can only rectify problems if we are made aware of such problems. Failure to complain immediately will prejudice the Passengers right to claim compensation. Should the problem remain unsolved a complaint must be made in writing to ourselves within no more than 10 days of the completion of the holiday.

3.7 Conduct: Do Adventures reserve the right to decline to accept, or to retain, any person as a tour member for any reason that affects the operation of the tour or the rights and welfare or enjoyment of the tour members. The abuse of any alcoholic drink or consumption of any illegal drug during the trip is strictly prohibit.

Prostitution or any compensation of sexual favors is prohibit in any tour or hotel facilities provided by Do Adventures. In addition, any client involved in this type of activities will be disqualified at any time during the trip Do-Adventures assume no responsibility for special arrangements necessary for or by passengers due to his/her behavior.

3.8 Holiday or Election Increments: An increment of *$35 per person is applicable for all treks leaving during these holidays: Christmas (Dec 22nd, 23rd, 24th, 25th) New Year (Dec 29th, 30th, 31st, Jan 1st). An increment is also applicable in order to leave during election days (people are fined in Peru if they do not vote). We use the increments to pay staff a bonus for leaving on their holiday or it is used to pay the fines.

3.9 WaynaPicchu Mountain: Please confirm if you want to climb Wayna Picchu (the 45-minute climb near Machu Picchu site) as it needs to be booked well in advance too, this is US$65.00 per person if you are doing the Inca trail tours, and it is US$ 20.00 per person if you are doing another kind of tour. there are 2 time sessions: 7 - 8am or 10 – 11am – this also needs to be specified although you need to be flexible to either time. Please note, if you get the permits for the 7am start you will probably have to miss the Machu Picchu guided tour.

 

4.- Making a Reservation and payment of deposit:

4.1 How to book: In order to make a booking With Do Adventures, you need to follow the next steps:

  • Step 1: ENTER IN A CONTACT: It is always a good idea to contact us directly and confirm with our team before your booking. Once you are ready, follow the next steps.
  • Step 2: ACCEPT TERMS & CONDITIONS: Is very important to read our terms and conditions, because when you book a tour with Do Adventures, means that you are accepting automatically our terms and conditions.
  • Step 3: COMPLETE THE BOOKING FORM: Complete the Booking Form Please download the booking form, complete with the required details and return to us via email at: doadventuresperu@gmail.com (the details are used to book the required tickets for the tour). “Download the Booking Form"
  • Step 4: MAKE THE DEPOSIT. You have to pay the first deposit required according each tour to guarantee your journey. After to complete the payment always write us to our e-mail doadventureperu@gmail.com about that.
    • 1. For the Following Inca Trails: Inca Trail 2 days, 4 days, 5 or 7 days (Group or Private Service) We request a $200 non-refundable deposit per person along with your personal details (full name, passport number, gender, nationality, DOB).
      The deposit amount is: US$200 per person for Inca Trail only or US$265 per person for Inca Trail + Wayna Picchu.

    • 2. For Alternative treks to Machu Picchu (All Lares treks, All Choquekirao Treks, All Ausangate Treks, All Huchuy Qosqo Treks, All Urquillos Treks, Salkantay trek 4 & 5 days, And Salkantay Imperial 8 days & Inca Trail imperial 8 days without hotel in Cusco, etc) We request a $150 non-refundable deposit per person along with your personal details.
      The deposit amount is: US$150 per person for Alternative trek only or US$170 per person for Alternative trek + Wayna Picchu.

    • 3. For Alternative treks to Machu Picchu (Salkantay Imperial 8 days & Inca Trail imperial 8 days included hotel in Cusco) We request a $400 non-refundable deposit per person along with your personal details.
      The deposit amount is: US$400 per person or US$420 per person + Wayna Picchu.

    • 4. For the Rainforest Tours (Manu & Tambopata) we request a US$150 non-refundable deposit per person along with your personal details.
    • 5. For Cusco Itineraries of 3 to 6 days and Machupicchu full day (without hotel) we request a US$200 non-refundable deposit per person along with your personal details.
    • 6. For Cusco itineraries of 3 to 6 days (included hotels) To secure a reservation of a tour package, it is necessary to make a pre-payment of: 50% of TOTAL package cost, the balance must be paid when you arrive to Cusco before enter to the hotel.
    • 7. For Peru itineraries of 1 to 3 weeks To secure a reservation of a tour package, it is necessary to make a pre-payment of: 50% of TOTAL package cost, the balance must be paid when you arrive to Peru before enter to the hotel.

  • Payment of the deposit can be made through any of the following options: “Click Here to See the Payment Methods”

  • Step 5: CONFIRMATION: Finally, after to obtain the booking form with your full details and the deposit, our office staff will email you back a tour and deposit confirmation, to guarantee your journey. We always send out confirmations, so if you do not hear from us, check your spam or contact us and we will resend you.
    We are so excited to take you on the Trail and thank you for your trust in us.

 

4.2 About the Briefing: The night before your tour there will be a pre-departure talk (briefing) in our office or in your hotel at either 5:00pm or 6:00pm (exact time will be confirmed on your arrival or by email).

4.3 Payment of Final Balance: We require you to pay your final balance in our offices at least 48 hours prior to departure (please advise if you have any delays on arrival). You can pay your balance just in cash and in US dollars or Peruvian soles.

 

5.- Cancellations

Cancellations: Your deposit is 100% non-refundable. If you need to cancel for any reason, as you approach your tour start date, there may be additional cost due. There are absolutely no exceptions (we do not accept medical notes of any kind) as our out of pocket expenses are non-refundable to us.

  • If you cancel your tour with more than 6 weeks before your tour start date, there will be no other fee other than the deposit.
  • Cancellation of tour within 6 weeks to 2 weeks of departure incurs a loss of 60% of the total tour cost.
  • Cancellation of tour within 2 weeks to days of departure incurs a loss of 80% of the total tour cost.
  • Cancellation of tour within 5 days - 36 hours of departure incurs a loss of 90% of the total tour cost. However, we can organize an alternative tour to visit Machu Picchu by train with an overnight stay in a hotel in Aguas Calientes so that you can join your group and complete the tour with them.
  • Cancellation of tour within 36 hours of departure incurs a loss of total tour cost. However, we can organize an alternative tour to visit Machu Picchu by train with an overnight stay in a hotel in Aguas Calientes so that you can join your group and complete the tour with them, subject to availability of train tickets. The only extra cost will be the cost of the train to Aguas Calientes.

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